Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it, including its original packaging. Proof of purchase is required.

To request a return, please contact us at hello@wowbrow.com and include your order number.

If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Please note that the original shipping cost is non-refundable. A return fee of 49 NOK will be deducted from your refund to cover return shipping costs.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@wowbrow.com.

Exchanges

The fastest way to exchange an item is to return the product you have received and place a new order once your return has been approved.

Complaints & Claims

We want you to love your WOWBROW products. If something isn’t quite right, please contact us at hello@wowbrow.com with your order number, a description of the issue, and photos of the product.

We will review your claim and do our best to find the best solution as quickly as possible. If your claim is approved, we will offer a replacement product or refund where applicable.

Please note that if you purchased your WOWBROW product from one of our retail partners, such as Lyko, Åhléns, Sokos, Vita, or another retailer, any complaints or claims must be handled directly through the retailer where the product was purchased.

Unclaimed Packages

Orders that are not collected from the designated pick-up point will not be refunded automatically. The customer is responsible for collecting the package. If you wish to return an order, you must first receive the package and then follow our standard return procedure. Failure to collect a package does not constitute a valid return.

For home deliveries, orders that cannot be delivered due to incorrect or incomplete address details provided by the customer will also not be refunded automatically.

To ensure a smooth delivery, please make sure that your name, address, and contact information are entered correctly when placing your order. If a package cannot be delivered due to incorrect or incomplete information, or is returned to us as unclaimed, a fee of 89 NOK will be deducted from the refund to cover return shipping and handling costs.

Lost or Delayed Packages

Once your order has been handed over to the carrier, it is no longer under our direct control. If your package is delayed or appears to be lost, we recommend contacting the shipping carrier directly for the latest information.

We are happy to assist in investigating and tracking the shipment if needed. Please contact us at hello@wowbrow.com and we will do our best to help.

WOWBROW is not responsible for packages that are lost after delivery to unsecured mailboxes or delivery locations.